Refund Policy

General Policy
EJASJ follows a strict no-refund policy once an article has been accepted for publication and the Article Processing Charge (APC) has been paid. Authors are advised to review all submission guidelines carefully before submitting their manuscript and making payment.

Article Processing Charges (APC)
The APC covers editorial handling, peer review, formatting, online hosting, indexing, and long-term archiving. These services are non-refundable once the article has entered the publication process or has been accepted.

Eligible Refund Situations (Rare Cases)
Refunds may be considered only under the following exceptional circumstances:

• Duplicate Payment: If multiple payments were made for the same article, the extra payment will be refunded upon verification.

• Technical Error: If a transaction occurs due to a technical error on the journal’s payment platform, and the article has not yet entered peer review.

To request a refund, the author must submit a formal request within 10 working days of the transaction, including:

• Proof of payment

• Article title and submission ID

• Detailed reason for the refund request

No Refund Cases
Refunds will not be issued for:

• Author withdrawal after acceptance

• Dissatisfaction with editorial decisions or peer review outcome

• Delay in publication due to author-side issues (e.g., delayed revisions or responses)

• Change of mind after payment

Refund Request Procedure
To request a refund, authors should contact the journal’s accounts office and include:

• Article title

• Payment receipt

• Date of transaction

• Reason for the request

Processing Time
Approved refunds will be processed within 14 business days through the original mode of payment. Any bank charges or transaction fees will be deducted from the refundable amount.